Returns

Returns

We hope you are happy with your shoes. But in the event that for some reason you need to return them please read the following instructions in conjunction with our Refund policy.

Enclosed in your shoebox you’ll find a card.

This card gives instructions on how to return your shoes.

It gives you the address to return them and asks that you enclose a short note with the reason why your returning the shoes. We need to know if you want an exchange, refund or that the shoes are faulty.

On the card you will find a hand written order number. If you can make sure this is on your note, then we can identify your order and process it quickly.

To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for returning the shoes to us and paying the return postage costs, unless they are faulty.

If you are exchanging them for a different size or type, we will send the other order out to you free of postage charge.

To complete your return we suggest you keep your receipt as proof of postage.

 

Shipping

To return your product, you should post it to:

Trolley Dolly Shoes,

26 Park Avenue,

Plymouth,

Devon.

UK

PL9 7BD

Refund Policy

Our policy complies with the "Distance Selling regulations".

We will refund the cost of the shoes, plus your original cost of delivery, (delivery costs only refunded if you notify us within seven working days), if your not entirely happy with the product within 14 days of purchase, unless they are faulty.

The customer will be responsible for returning the item and paying their own return postage costs, unless they are faulty.

We will only refund the cost or replace items plus all postage, if they are defective or damaged.

The customer is responsible for returning faulty shoes, unless it is agreed by the customer and ourselves that they are not returned. We will refund the return postage costs for the faulty shoes.  Return postage costs will only be refund if they are deemed reasonable and fair.

Our refund policy lasts 14 days, unless your shoes are faulty. If 14 days have gone by since your purchase then unfortunately we can’t offer you a refund or exchange, unless your shoes are faulty. Delivery costs only refunded if you notify us within seven working days, unless shoes are faulty.

Once the returned item is received and inspected we will process your refund. Payment will automatically be applied to your original method of payment or if requested the customers preferred method of payment, within 28 days.

Packaging, including the shoe box, are not included in the purchase price of the shoes and are provided free of charge. As such no refund can be made for damages to packaging.